Contact

The fastest way to reach us is email: vertrigr@gmail.com. Files go directly to the developer, and we usually reply within one to two days.

Reporting a problem with a file

A few details let us reproduce most issues on the first try:

• Which page or tool you were using, and what you clicked.
• The project format (.aup4 or .aup3), which Audacity version saved it, and its approximate size.
• Your browser and operating system.
• The exact error file shown, if any.

Please do not attach your actual Audacity project. Your files are processed only on your own device when you use Waveward, and we want to keep it that way — we never need the contents of your project to fix a bug. If a sample is truly required, we will ask you to craft a small synthetic one together.

License & billing

Purchases are handled by Creem as the merchant of record. For license or billing questions, include the email address you used at checkout and, if you have it, your license key. Refund requests are handled per the Terms of Service.

Feature requests

Tell us what you are trying to get done, not just the feature name — it is the difference between a guess and a fix. Requests from real workflows have shipped within a day before.

Not sure where to start?

The main viewer handles Audacity .aup4 and .aup3. The about page explains how the local-first design works, and the privacy policy covers exactly what we do and do not collect.